Lucky Creek Casino Review
Lucky Creek is a small online casino featuring a Wild West theme which you will notice in all of their western-style graphics and write-ups. This casino was founded in 2010 by the Genesys Technology Group and they are licensed in Curacao in the Netherlands Antilles. Lucky Creek casino uses software from 3 major providers to offer an exciting online casino gaming experience. The casino has a Wild West theme, starting with the cattle skull on the logo. There are exciting bonuses for all players, and great payment support. Excellent 24×7 customer support rounds off.
Lucky Creek Casino claims to be “the perfect blend of magical fun”. This means that it is the place to go if you want fine doses of online casino entertainment.
The question is whether this is just some clever advertising or whether Lucky Creek Casino is actually a top house where casino players can enjoy magical fun.
That is, does Lucky Creek Casino have a wide assortment of high-quality and thrilling games? Does it have a huge amount of rewarding casino bonuses? Does it offer excellent casino services (like fast and easy depositing and pay-outs, effective customer support etc)? In the first place, is Lucky Creek Casino legit?
This Lucky Creek Casino review will examine Lucky Creek Casino in order to provide the information that will help you answer these questions and more.
About Lucky Creek Casino
Introduction
Lucky Creek Casino has been around for over a decade, as it was established in 2009. It is operated by Genesys Technology N.V. Thus, Lucky Creek Casino is a sister site of Treasure Mile, Mandarin Palace Casino, Grand Eagle Casino, Black Lots Casino, and more; which are all online casinos operated by Genesys Technology.
Lucky Creek Casino has a super-thrilling theme. Will you want the experience of donning a cowboy hat to go gunslinging? You can have that at Lucky Creek Casino. This online casino has an Old West theme, which promises a blend of the excitement of the ol’ west mixed with the thrill of modern-day wins.
This exciting Wild West gunslinging theme is well immersed in the site, giving players good vibes on every page.
Is Lucky Creek Casino legit?
Yes, Lucky Creek Casino is a legit online casino. In our legitimacy check, we look at the operator of the casino, the casino’s licensing, as well as its operating record.
- Operator’s Profile – In this regard; given that the company that Lucky Creek Casino comes from is 100% legal and highly reputable, it can only be legit. The website is owned and operated by Ardera Limited (Chytron 30, 2nd Floor, Office A22, 1075, Nicosia, Cyprus), which uses the gaming license of its holding company Genesys Technology N.V. (Vredenburg, E-commerce Park, P.O. Box 420, Curacao). Being fully registered, the Genesys Group is 100% legal. Also, having a host of gaming sites that are roundly regarded as legit, the Genesys Group is highly reputable and respected.
- Licensing – In this regard; given that Lucky Creek Casino is regulated, it is very likely going to be legit. The casino is licensed in Curacao in the Netherlands Antilles. To obtain a gaming license, an online casino will go through an approval process to determine that it meets certain operator requirements (which includes technical and financial solidity) established by a gambling commission. That is, the casino must satisfy the gambling commission that it is a fair house where people can win games, that it has the capacity to pay winners, and more. That said; the Curacao eGaming license tells us that Lucky Creek Casino has been certified a fair house that can produce winners and a responsible house that will pay winners. However, it must be said that while the Curacao license is legit, it is not the most reputable because the commission is operator-friendly. That is, its licensing requirements are not the most stringent, and its oversight of its license holders is somewhat lax. As such, while the fact that Lucky Creek Casino is officially licensed should end the discussion of whether it is legit, it doesn’t. Yes, it is regulated, but this regulation is relatively weak meaning the casino has to prove its legitimacy the old way (via its operating record).
- Operating Record – In this regard, given that Lucky Creek Casino has a fine record of creating and paying winners, it can only be legit. Operating for over a decade is not a joke. Know that scam sites die off in no time. However, not only does Lucky Creek Casino has this long 10+ operating record; but the evidence shows that winners consistently emerge in the casino, and that it pays. Since scams do not pay, a record of paying winners can only mean that Lucky Creek Casino is legit.
Is Lucky Creek Casino safe?
Yes, Lucky Creek Casino is a safe online casino. This safety check means that the casino is supposed to ensure that sensitive information that you submit is well protected and does not get into the hands of unauthorized third parties.
Thankfully, Lucky Creek Casino ticks this box, as it uses the best industry approved procedures to control and ensure the safety and confidentiality of your information. These procedures include:
- A secure network topology, which includes state of the art firewalls
- Encrypted communication system
- Authentication and access control procedures
- External and internal audit examinations
With such industry standard procedures in place, you can play with peace of mind knowing that your sensitive information (personal information, payment information, and more) will not fall into the wrong hands.
Restricted Countries
Unfortunately, the magical fun that Lucy Creek Casino promises is not available to everyone. However, Lucky Creek Casino is the opposite of online casinos that accepts players from only a few countries and restrict everyone else.
Its list of restricted countries is relatively short. Its “terms and condition” page has these restricted countries as: Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, Switzerland, United Kingdom, and United States.
It should be said that the site speaks as one that accepts players from the United States. So, it’s a little confusing why the US is in this list.
Lucky Creek Casino Sister Sites
There are other popular sites like Lucky Creek Casino that you could use if you are not satisfied with Lucky Creek Casino. They are known as Lucky Creek Casino sister sites because they have similar features and games.
Below are the Lucky Creek Casino sister sites:
Legality & Safety – Summary
Game Offering
Quality of Games
Lucky Creek Casino is powered by Betsoft, Rival Gaming, and Saucify (BetOnSoft). These are leading game studios; which means that Lucky Creek Casino is able to provide some of the most fun games you’ll find around.
For example, Betsoft is famous for its range of 3D slots, which features detailed graphics and animations; while Saucify is more like a boutique provider which means high-end games to a small group of casinos. That said; when you pick games in Lucky Creek Casino, you’ll be blown away with quality features.
Gaming Flexibility
Upon reaching the website of Lucky Creek Casino, you can instantly load games and start playing using your web browser. This is the Instant Play mode of play; which gives the flexibility of playing online casino games using any device. You do not have to download and install casino software to your device before you can play games.
So, when gaming, you are not restricted to a particular device (because it is where the casino software is installed). Using any device (as long as you have internet connection), you can reach the casino from a web browser, and instantly start enjoying the magical fun that its games promise.
Lucky Creek Casino also has an excellent mobile casino. Thus, not only will you be able to play games on the go using your mobile devices (Smartphones and tablets), but the fun you’ll enjoy on mobile is as magical as when using desktop devices. However, as it is everywhere, the casino’s full range of games are not available when playing on mobile.
Games Selection
Lucky Creek Casino has just over 230 online casino games. This makes it a relatively small online casino. The games featured are categorized as follows:
Slots
Slots are the most popular online casino games everywhere. Thus, the top online casinos respond with a wide assortment of slots. Lucky Creek Casino red that script; holding just over 200 online slots, the spinning reels clearly rule its lobby.
While the total number is relatively small, its variety is impressive. You can go old-school with classic slots, and you can roll with the times with a range of video slots. Also, no matter your interests, you are sure to find exciting slot themes to max your entertainment; themes include animals, fruits, Egyptian, Western, Oriental, adventures, crime, movies-inspired, and more
With Betsoft and Rival Gaming featured, Lucky Creek Casino holds a lot of popular slot games. Some of these are: 2 Million BC, A Night in Paris, At the Copa, Faerie Spells, Fruit Zen, Good Girl Bad Girl, Gunslinger’s Gold, Lucky Leprechauns, Mr Vegas, Ogre Empire, Stampede, The Slotfather II, Whale O’ Winnings, and more. However, with many games also drawn from Saucify, Lucky Creek Casino is able to provide many exclusive slots games that you won’t find in many places.
Table Games
Which gunslinger of the ol’ West who hit the pubs will not want to take a seat at the tables? In this gaming saloon themed after the ol’ West, players will find the table thrillers as there’s a “table games” section. However, it is not as robust as the slot section. As of writing, the section featured only 10 titles.
Players who like the card tables will find 9 Blackjacks, which includes Single Deck Blackjack, Atlantic City Blackjack, European Blackjack, and Vegas Strip Blackjack. Outside the card, you’ll find European Roulette. We did not find such games as Baccarat, Table Pokers, or Craps. There was also no room for Live Casino games.
Poker
Lucky Creek Casino has a “Poker” section which hold the slot-poker hybrid – video pokers. As of writing, 11 titles were featured. These are: Aces and Faces Poker, Deuces Wild Bonus Poker, Bonus Poker Deluxe, Bonus Poker, Deuces & Joker Poker, Deuces Wild Poker, Double Bonus Poker, Double Double Bonus Poker, Jacks or Better Poker, Joker Poker, and Triple Doble Bonus Poker.
Other Games
If you’ll want a shift from the regular online casino games, Lucky Creek Casino has an “other game” category which holds Keno. 4 different keno titles were featured, which included Power Ball Keno and Super Keno. This means Lucky Creek Casino is also thin in this section. Such other games as Scratch Cards and Bingo games are not provided.
Game Offering – Summary
Promotions
Bonuses
Lucky Creek Casino has the bonuses for its players. This starts with a welcome bonus for new members and continues with a host of other interesting offers.
Welcome Bonus
The welcome offer is 100% match bonus up to $500 + 25 free spins on the Age of Spartans slots. This welcome offer is relatively huge. Being able to get up to $500 in bonuses is good any time, but there’re over 2-dozens free spins that can also be claimed. Also, the offer is a 100% matching, so you get a good bang for your buck.
Other Bonuses
Bonuses are not for new players alone. Many other bonuses were available which other members could access. These offers included:
- Six Shooter Mondays – Every Monday, you can simply log in and claim 66 Free Spins. You are only required to have made at least 6 deposits (or a total deposit of $120) in the 6 days before.
- Happy Hours – Spin for the four hours between 6am EDT to 10am EDT on any day, and the next time you make a deposit, you’ll receive 50 Free Spins.
- Elvis in the Building Promo – With this offer, players were able to win Collector’s Elvis LP’s in a lucky draw.
- Triple Fun – This is a 300% match bonus up to $75.
- Daily Offers – This offer means that any day of the week you deposit, you’ll be able to claim a match bonus. As of writing, the Saturday Offer was 150% match up to $800, while the Sunday Offer was 170% match up to $750.
Loyalty Program
Lucky Creek Casino has a multi-level loyalty program which rewards players as they play. You’ll earn points as you play; the more points you earn the higher you climb in the program, and the more benefits you can enjoy.
However, Lucky Creek Casino gives out very little about the loyalty program. There is nothing on site about the entry requirement of each level, and the particular benefits unlocked in each level.
Bonus Conditions
Casino bonuses have limiting effect, so it’s important to consider some of these.
Bonus Wagering Requirement
Bonuses in Lucky Creek Casino are subject to a 60x wagering requirement. This means that when you claim bonuses, you must wager a minimum of 60 times the bonus amount before you can request payment.
Thus, if you get a $100 bonus, before withdrawals will be permitted you must wager a minimum of $6,000. Having to wager a minimum of $6,000 to clear a $100 bonus tells you that the wagering requirement is high. Thus, when you claim bonuses in Lucky Creek Casino, it’ll take some good amount of wagering to clear your bonuses and be able to withdraw.
Contribution to Wagering
When rolling over bonuses, games of Lucky Creek Casino have the following contributing percentages:
This means the slots (or keno) should be your game if you want to clear bonuses as fast as possible. Also, the contribution of Roulettes to play-through is higher than you’ll find in many other casinos. Thus, it’ll be fine to play Roulettes here when using bonuses.
Maximum Withdrawal Amount
Also, after meeting wagering requirement, there’s a limit on how much can be withdrawn. The maximum cash-out amount depends on the particular bonuses as follows:
- Deposit Match Bonus – If the match percentage of the deposit bonus is 100% or less, there is no maximum withdrawal restriction; but if the match percentage is more than 100%, then a $1,000 maximum withdrawal limit applies. Thus, when you use the welcome offer (100% up to $500), you can withdraw whatever you have as a balance; but when you use the Sunday Offer (150% match up to $800), you cannot withdraw more than $1,000 even if you have a 6-figure sum after meeting WR.
- Free Bonuses – If you claim a bonus without depositing (like the birthday bonus), should you meet WR, you’ll be limited to withdrawing a maximum of $100
- Free Spins – Winning obtained from using free spins is the “bonus” which must be rolled over. Upon meeting roll-over requirement, you’re limited to withdrawing a maximum of 5x the “bonus”. However, if the free spins redeemed is part of a match bonuses (like the 25 free spins that’s part of the welcome offer), the maximum withdrawal allowed on those particular free spins is $100.
Promotions – Summary
Banking
Depositing
First and foremost, unlike many online casinos, Lucky Creek Casino is not a single currency house. It lists the currencies it accepts as: USD, CAD, GBP, EUR, SEK, DKK, and NOK.
It should be remembered that the United Kingdom is among the list of restricted countries; so, it’s confusing that GBP is mentioned in the casino’s T&C as an accepted currency. Tellingly, players are required to select their preferred currency of play when signing up; and GBP is not available in the drop-down menu. In place of it in the menu is NZD.
Importantly, depositing is a breeze. Once logged in, you’ll find the deposit button that you can click to reach the cashier. Then it’s simply a matter of selecting your preferred deposit option, and entering requested information in the relevant fields.
Deposit Option
Lucky Creek Casino supports a good number of banking options for depositing. These include credit/ debit card, prepaid cards, e-wallets, and crypto currencies. Specifically, the options you’ll find are: MasterCard, Visa, American Express, EcoCard, Paysafe Card, Neteller, Skrill, and Bitcoin. However, the particular options you’ll find available to you depends on your territory. For example, US players can only use credit/ debit cards and bitcoin.
Deposit Limit
In Lucky Creek Casino, the minimum deposit amount is $20. Players want a low minimum deposit amount so everyone can afford depositing. The $20 minimum deposit of Lucky Creek casino is not the lowest you’ll find, but it is relatively fine.
Deposit Processing Time
With its gunslinging theme, it’s not surprising that Lucky Creek Casino moves with bullet speed when it comes to processing deposits. With virtually all methods, deposits are instantly processed, which means that you’ll have the deposited funds in your account immediately.
Deposit Fee
Thankfully, it is free to deposit in Lucky Creek Casino.
Withdrawal
Everyone lay to win; and winners will want to claim their prizes (aka withdraw). Thankfully, Lucky Creek Casino is a legit house that features withdrawals.
Also, requesting payment is a breeze. Once logged in, you’ll easily find your way to the cashier page and to the withdrawal section. Then it’s simply a matter of selecting your preferred withdrawal option, and entering requested information in the relevant fields.
Withdrawal Options
When it comes to withdrawing from Lucky Creek Casino, the banking options you can find are: Skrill, Neteller, Ecocard, Cheque, Wire Transfer, and Bitcoin. This is also not the most exhaustive of banking options; but it’ll serve. The support for bitcoin is particularly impressive.
Withdrawal Limits
The minimum withdrawal amount is $100. This is one thing we didn’t like about withdrawals in Lucky Creek Casino. No one will want being made to build a big balance before he/ she can make withdrawals, so everyone wants a ow minimum withdrawal amount. Unfortunately, the $100 minimum of Lucky Creek Casino is on the high side.
At the other end of the rope, Lucky Creek Casino also has an unfriendly maximum withdrawal amount. Everyone will want high maximum withdrawal amounts, so that it’ll not take long to completely withdraw a large balance.
Unfortunately, it’s low here. The maximum withdrawal amount is $1,500 per week. This low amount means it’ll take very long to withdraw any large amount. For example, withdrawing a $50,000 balance will take about 9 months of weekly withdrawal.
Thankfully, players will be able to get higher maximum withdrawal amounts as they climb up the VIP levels. For example: Silver tier players get a maximum pay-out of $2,500 per week; Gold tier players get a maximum pay-out of $3,500 per week; Platinum tier players get a maximum pay-out of $5,000 per week.
Pay-out Speed
Everyone who submits a withdrawal request will want the payment to come with bullet speed. Unfortunately, though Lucky Creek Casino carries the gunslinging theme well, its pay-outs do not feature bullet-speed.
First, all Genesys Technology Casinos hold withdrawal requests pending for 2 business days. That is, when you request payment, the casino does not process your request until 2 business days later.
Withdrawals are held pending so that players who change their mind can reverse their withdrawal, so that the funds will be returned to their casino accounts. Secondly, the Genesys Technology casinos process and issue payments only on Mondays and Thursdays.
Thus, should your withdrawal be released on Tuesday, it’ll rest again till Thursday before it is processed. In our opinion, Lucky reek Casino know that players will cringe at this. This is because it thanks you in advance for your understanding on this matter.
After your payment is issued, how long it’ll take before you receive it will depend on your withdrawal method as follows:
- e-wallets – instant receipt once payment is processed
- Bitcoin – Up to 5 Business days once payment is processed
- Wire Transfer – Up to 10 Business days once payment is processed
- Courier Cheques – 15 Business days to receive payment (10 days to receive, 5 days to clear)
Withdrawal Fee
When it comes to withdrawals, a service fee may apply depending on the withdrawal method used. Wire Transfer attracts a $20 fee, Courier Cheques attract a $30 fee, while it is free for the other options.
Banking – Summary
Lucky Creek Casino scores 6/ 10 here.
First, it is fine that many convenient options are supported; and having bitcoin is a big plus. However, the banking options are not as exhaustive as you’ll find in many online casinos.
Secondly, deposit limits are just fine; but withdrawal limits are way out of line. First, you’ll need to build your account to at least $100 (which is relatively high) before you can withdraw.
Also, players are limited to withdrawing a maximum of $1,500 per week. Thus, it’ll take long to completely get out a large balance. Thankfully, higher tiers in the loyalty program have increased maximum withdrawal limits (up to $5,000).
Thirdly, while deposits move with bullet-speed, withdrawals are somewhat slow. This is because withdrawals are held pending for 2 working days before processing; and payments are issued only twice a week.
Customer Support Service
To make sure that you always experience high times and good tidings at Lucky Creek Casino, it has friendly support agents that you can reach out to if you need assistance with anything.
Cheekily, it says while you can try using smoke signals to contact the support service, it makes getting help a whole lot easier by providing new-fangled contact channels. These include email, telephone, and Live Chat.
The email address to send your submissions is support@luckycreek.com; the telephone number to call is 888 595 5835; while a link to the Live Chat is available in the “contact us” page of the website.
Emails are answered within a few hours (which is very good); and you can get instant feedback using the telephone service and Live Chat.
First, it is impressive that the support service of Lucky Creek Casino is available 24/ 7 (24 hours a day, and 7 days a week). Thus, you can get help anytime you need it. Also, having a range of contact channels means that when getting help you can use a method that you’re more comfortable with.
Complaints
Before joining any online casino, it is always good to know what its members are saying about it, as this is one of the best gauges of how well the casino is. For this section, we scoured the web to find complaints from players of Lucky Creek Casino.
Yes, there are players’ complaints as you’ll expect of any online casino that has been around for as long as Lucky Creek Casino has been. At this time, we’ll say that many players’ complaints (which we verified) can be traced to bonuses. That is, Lucky Creek Casino is famous for refusing payment for contravening bonus rules. Worse still, many of these bonus rules are buried deep in the Terms and Conditions.
For example, we saw many instances of players being refused payment for “claiming free bonuses back to back”. Somewhere, the casino has a rule that you have to make deposits in between free bonuses. While the casino is within its right to uphold its rules, the problem is that these rules are buried so deep you’ll not know of their existence until it is too late.
There was one unique complaint of a player who was refused payment for using a free casino chip that he wasn’t eligible for. The problem is why a player is allowed to claim a bonus that he/ she is not eligible for. It gets even more interesting; in this case, the chip was manually added to the player’s account by one of the casino’s support agents.
Thus, when using Lucky Creek Casino, it doesn’t matter that you get an invite to claim a bonus, it doesn’t even matter that you contacted a support agent to manually add the bonus to your account, you have to make sure that you are eligible for the bonus, else you cannot withdraw any winnings resulting from using the bonus.
However, it does not sit well with us that an online casino will allow you deposit knowing that it will refuse you payment of any winning obtained.
With the many issues of refusing payments resulting from use (misuse) of bonuses, it’s wise steering off the bonuses of Lucky Creek Casino. Except you have your spectacles on to find whatever bonus rule apply, and then make sure to not contravene any.
ALSO SEE: Pirate Slots Review
Reviews On Lucky Creek Casino
Conclusion
With Lucky Creek Casino excellently showcasing the Old West theme, it comes out as an exciting gaming destination.
It is a legit online casino; and it has great games, especially slots. However, its game library is relatively small. It has a good range of promotions. However, rolling over bonuses may take some work because of a relatively high wagering requirement.
Note that Lucky Creek Casino shows no mercy when it comes to refusing payment for breach of bonus rules. Thus, steering away from the bonuses is a wise course. If you’ll want to claim bonuses, you’ll want to check out for bonus condition, including those hidden in the fine prints.
The withdrawals section did not get us excited. This is because payments do not come fast (as a result of a 2 days withdrawal pending time and withdrawal limits are not friendly (a high $100 minimum withdrawal limit means staying in the site longer before reaching the withdrawal threshold, and a low $1,500 per week maximum withdrawal limit means withdrawing a large balance will take very long).
That said; while Lucky Creek Casino is a legit online casino, we cannot recommend it in good faith. This is especially because we cannot live with how the casino goes about exercising its bonus rules.
However, if you can live with this and the other “misses” highlighted in the review, you’ll find Lucky Creek Casino a fine online gaming destination.
Lucky Creek is an online casino with a theme that aims to take you back to the good old days of the Wild West and the Gold Rush. The casino uses games by Rival, Betsoft, and Saucify. In total, there are over 150 games of various types, including classic slots, video slots, video poker, table games, and specialties.
To play these games, you can access them in your internet browser, or you can download the free casino software. Mobile gaming is also available as instant play. The casino has a license from Curaçao. Additionally, the terms and conditions state that the casino is restricted for US players, but the customer support team told us through live chat that US players are accepted.
Additionally, players can make deposits with MasterCard debit/credit, Skrill, ecoPayz, Neteller, and Bitcoin. To withdraw funds, Skrill, ecoPayz, Bitcoin, Neteller, Courier Check, or Mail Check are accepted. The Lucky Creek customer support is available via live chat, e-mail, and phone (toll-free).
List of Sister Casinos
Take a look at the complete list of bonus offers at Lucky Creek sister casinos:
hough the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
150% up to $150. Wagering requirement: 60x. Maximum payout: $1,000
$25 free-money bonus. Wagering requirement: 45x. Maximum payout: 5x bonus amount
200% match with maximum bonus amount of up to $900. Wagering requirement: 60x. Maximum payout: $1,000
$30 free-money bonus. Wagering requirement: 45x. Maximum payout: $150
100% up to $1,000. Wagering requirement: 50x. Maximum payout: $1,000
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
200% up to $200. Wagering requirement: 60x. Maximum payout: $1,000
$35 free-money bonus. Wagering requirement: 45x. Maximum payout: $150
100% up to $500. Wagering requirement: 50x. Maximum payout: unlimited
$30 free-money bonus on Tomahawk slot. Wagering requirement: 45x. Maximum payout: $100
100% up to $300. Wagering requirement: 40x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
100% up to $1,000. Wagering requirement: 40x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
110% up to $200 for the first deposit. For the first 3 deposits, the bonus amount is up to $800. Wagering requirement: 60x. Maximum payout: $1,000
$25 free-money bonus. Wagering requirement: 45x. Maximum payout: 5x bonus amount
99% up to $999. Wagering requirement: 50x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
110% up to $250 for the first deposit. For the first 4 deposits, the bonus amount is up to $1,000 with 50 free spins. Wagering requirement: 60x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
100% up to $500. Wagering requirement: 40x. Maximum payout: unlimited
25 free spins on Bucksy Malone slot. Wagering requirement: 40x. Maximum payout: $100
200% up to $500 plus $25 free. Wagering requirement: 60x. Maximum payout: $1,000
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
100% up to $250 for the first deposit. For the first 4 deposits, the bonus amount is up to $1,000. Wagering requirement: 40x. Maximum payout: unlimited for the first 3 deposit bonuses and $1,000 for the 4th-deposit bonus
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 40
200% up to $400. Wagering requirement: 60x. Maximum payout: $1,000
Lucky Creek Casino Review
Lucky Creek Casino was launched back in 2009. It is owned and operated by the Genesys Technology N.V. group, and it seems that it has gained a lot of popularity in recent years. Apart from Betsoft and Rival, the casino also added a new game provider called Saucify, a.k.a. BetOnSoft, which offers some of the most unique online casino games.
Overall Impression
Additionally, Lucky Creek Casino has quite a refreshing theme with elements from the Wild West and the Gold Rush. The authentic theme, design, and game variety is something that has caught the attention of many players. This Lucky Creek casino review will thoroughly inspect the game selection and their quality, bonus offers, customer support, banking methods, and more essential details, so take a look at our article.
Lucky Creek
Firstly, one of the advantages of Lucky Creek is that it is available across all platforms. It offers instant play flash-based gaming for phones and tablets, as well as instant play for desktop browsers. Furthermore, free casino software is also provided for desktop devices.
Upon entering the website in instant play, we noticed that the initial loading times were a bit longer; however, after that, everything functioned smoothly. We tested the mobile casino, as well as the downloadable version and found that the software was nicely integrated and well-balanced across all platforms.
Wild, Wild West
Regarding the first impression, we must admit that the Western theme of the casino is something that impressed us a lot. The casino’s mascot is a wicked western cow skull with some playing cards behind it. Furthermore, the font used for the casino name, as well as the overall color scheme of brown and gold will definitely take you back to the Wild West. Furthermore, if you’ve ever visited any of the Lucky Creek sister casinos, you would have noticed that they also contain innovative designs and themes. This is a sign that the operator, Genesys Technology, takes a lot of pride in its brands and tries to maintain a steady quality.
On top of the great design, it seems that the Lucky Creek instant-play site has a fast response time once you load it. Additionally, it’s easy to get around the website since all the game categories are listed in the middle of the home screen. Also, the navigation menu on the left allows players to find bonuses, tournaments, and other important pages with ease.
However, to access the games, players have to register first. Although the casino offers a free mode as well, you have to be a member to access it. But in the end, it doesn’t take long to sign up. And regarding the downloadable casino, we noticed that it has a few more games than the instant play version, as well as that it is generally faster.
As stated earlier, the casino offers 150+ games made by three unique and reliable providers. All in all, players can expect to get a wide range of casino game types.
Reputation
As mentioned previously, the terms & conditions state that this casino restricts US players, whereas the live chat service told us that US players are allowed. Other watchdog sites also claim that the casino accepts US players, so the rules of the casino are slightly confusing, and they should be sorted out. Other than that, is there anything suspicious about this casino? Overall, is it a safe place to gamble at?
Namely, it appears that the site and its games are audited on a monthly level. Plus, the casino utilizes a powerful SSL encryption as a way to protect players’ personal data. Furthermore, Lucky Creek has won some awards for its bonuses and its mobile casino. Also, regarding reviews published by reputable watchdog portals, they are mainly positive. However, some of them have claimed that the casino changed game providers at one point. Their affiliates experienced some monetary losses due to this, but the casino allegedly reimbursed them. Those were the only issues listed by some watchdog sites, and other than that, it seems the casino has had a relatively decent reputation since 2009.
Moreover, there are only a few older complaints from real players, and the majority has been solved. In some of them, the players breached the terms and conditions, and the casino had to void their winnings. In other complaints, there were some technical difficulties regarding withdrawals, and it seems that customer support solved them in a swift and efficient manner.
Lucky Creek Casino Review Sites
Overall, we believe the site is fair and that it tries to be transparent, but it should definitely update its terms and conditions and state clearly whether US players are allowed. There are no documented cases where the casino has harmed or scammed its players, so we believe it’s a safe site. However, players should read their T&Cs carefully and ask customer support whether they can gamble from their respective countries.
Software and Games
Like we’ve said before, this casino has over 150 games. There is a broad selection of over 100 slots, 35 video poker titles, 17 table games, and 10 specialty games. Unfortunately, the casino doesn’t offer sports betting or live games. Overall, the library is medium-sized, and it will fill the needs of most players.
Game Choice and Providers
As mentioned, we tested the games on all platforms, and despite the fact that it takes a while to load the instant-play casino, the games ran smoothly across all platforms.
Furthermore, the fact that the casino uses three game providers, including Rival, Betsoft, and Saucify means that players will find a lot of versatility in the game selection. Namely, Rival started to make games in 2006 and has since developed into a quite popular provider. On the other hand, Betsoft is also an older and respected provider that makes some unique 3D slots and classy table games. Saucify, however, is a provider you might not have heard of, since it is fairly new. In 2015, a provider called BetOnSoft was renamed into Saucify, and their games were updated and rebranded. The provider started to gain a lot of new fans after that. Namely, they released some innovative slots with great themes and simple gameplay that caught the attention of many players.
Lucky Creek Casino Games
There are more than 100 classic slots and video slots you can play at Lucky Creek. Unfortunately, it appears that the site doesn’t offer progressive jackpot games at the moment. Slots are the main game type in this casino, and you can try approximately 30 Saucify titles like 7 Chakras, Big Froot, and Bucksy Malone.
Furthermore, the casino has a sizeable video poker library that will please most players. There are 35 titles, which is quite a significant number for video poker. Some of the titles are Aces & Faces, Deuces Wild, Rocket Jacks, and more. The table game section is also very extensive. Namely, it features a lot of Blackjack variants like Atlantic City, Single Deck, and more. You can play Craps, Western Baccarat, 3-Card Poker, and other traditional table games. If you want to play roulette, the casino offers the American and European types. For some less common games, players can also try the “Other Games” section with some specialty titles. In this category, you can find 8 Keno variants and two scratch card games.
Overall, Lucky Creek has a medium-sized library with a neat range of games. Namely, the online casino can indeed feel a bit cluttered due to the fact that there are no search options. That is why it would be great if there was a “search by provider” filter that would let us know which provider supplied the games without needing to look it up. Nevertheless, there is a wide choice of slots, a large video poker section, and some great table game and specialty game options.
Banking
As previously mentioned, MasterCard debit/credit, Skrill, ecoPayz, and Neteller are the deposit options available at this casino. Also, the withdrawal options are Skrill, ecoPayz, Neteller, Courier Check, or Mail Check.
Some of those options might change according to your country, so you should check that with customer support beforehand if you want to use real funds. Furthermore, the casino also allows Bitcoin deposits and withdrawals, which will give you faster payout times and greater anonymity. Generally, players who left online reviews and comments were quite satisfied with the payout processing times.
Lucky Creek Casino Instant Play
Furthermore, the minimum deposit is $20, and the minimum withdrawal is $100. Unfortunately, the maximum withdrawal is quite low at $1,500, and this is something that should be improved upon. However, this could be the reason why some players believe the site has fast withdrawal times. Moreover, players should receive their payments within 5 to 15 working days, depending on the payment method.
Bonuses
New players who sign up at Lucky Creek can get a welcome offer of 100% up to $500. The offer will also include 25 free spins, and you can only play them on Age of Spartans slot. The match offer will be available when you make your first deposit, and the free spins will be activated after you complete the welcome bonus requirements. Furthermore, the bonus match comes with an unlimited withdrawal, and the wagering requirement is 40x.
Lucky Creek Blog
In terms of other promotions, the casino has some diverse offers. Namely, existing players can take part in tournaments (free entry), a drawing with the current total prize pool of $30,000, and also sign up for an opportunity to win mystery gifts. Additionally, some of the promotions may be activated depending on how much time you’ve spent gaming.
Support
The good thing about Lucky Creek customer support is that it is available 24/7 for all visitors of the site. Furthermore, you do not need to fill in a contact form before activating the live chat, but as soon as you open the chat window, a service rep will talk to you.
When we tested the live chat service, we noticed that it was very effective and that the support gave us a quick response — in only a few minutes. Before signing up, we asked them if US players were allowed to use the website, which they confirmed. Earlier on, we mentioned why their response confused us, but other than that, it seems that the customer service is very effective at this casino. Additionally, if you prefer to use another method, the service is also available through toll-free phone (international) and e-mail.
Summary
Lucky Creek has a thrilling Wild West theme and a diverse range of quality casino games. However, there are some things that could be improved upon, like the fact that it’s not certain whether or not they accept US players. Nevertheless, it appears that the casino has some good bonuses, a decent reputation, great functionality across all platforms, fast withdrawal times, and some interesting game providers. So if you’re are looking for an online casino with a fantastic theme and good gaming options, try some games at Lucky Creek Casino!